Last Updated: August 13, 2026
Welcome to our hotel booking website. These Terms & Conditions govern your use of our website, booking services, reservation process, and accommodation-related services.
By accessing this website, browsing its content, making a reservation, or using any service provided through the website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About These Terms & Conditions
These Terms & Conditions establish the rules and conditions under which guests may use our website and make hotel reservations through our booking platform.
The terms may apply to hotel rooms, accommodation services, booking services, payment services, cancellation requests, modifications, customer support, and other services made available through the website.
2. Website Usage
You may use this website for lawful purposes only.
You agree not to:
- Use the website for fraudulent, unlawful, or unauthorized purposes.
- Provide false, misleading, or incomplete information.
- Attempt to interfere with the operation or security of the website.
- Copy or reproduce website content without authorization.
- Use automated systems to collect information without permission.
- Introduce viruses or other harmful software.
3. Hotel Reservations
All reservations are subject to availability. When making a reservation, you must provide accurate information including your name, contact information, number of guests, dates of stay, and any other information requested during the booking process.
A reservation may be considered confirmed only after the booking process has been successfully completed and, where applicable, payment or authorization has been received.
4. Accuracy of Guest Information
The guest is responsible for ensuring that all information provided during the reservation process is accurate and current. If incorrect information is provided, it may affect the reservation.
5. Room Availability
Room availability may change at any time. Displaying a room or rate on the website does not guarantee availability until the reservation has been successfully completed and confirmed.
6. Rates, Taxes and Additional Charges
Prices displayed on the website may depend on selected dates, room type, number of guests, availability, promotional offers, booking conditions, and other factors.
Applicable taxes, service charges, government fees, tourism fees, or other mandatory charges may apply depending on the property and applicable law.
7. Payment
Payment requirements may differ depending on the selected reservation and rate. Some reservations may require full or partial payment at the time of booking, while other reservations may allow payment at the property.
8. Cancellation Policy
Cancellation conditions may vary according to the property, room type, rate plan, dates of stay, promotional offer, and booking conditions.
Guests are responsible for reviewing the applicable cancellation conditions before completing a reservation.
9. Refunds
Where a reservation qualifies for a refund, the refund will generally be processed according to the applicable reservation and payment conditions.
10. No-Show Policy
If a guest does not arrive at the property on the scheduled check-in date and has not cancelled the reservation according to the applicable cancellation policy, the booking may be classified as a no-show.
11. Check-In Requirements
Guests may be required to provide valid identification during check-in. International guests may be required to provide passport, visa, immigration, or other travel documentation where legally required.
12. Check-In and Check-Out Times
Standard check-in and check-out times may vary by property. Early check-in and late check-out are subject to availability and may involve additional charges.
13. Occupancy and Additional Guests
Guests must comply with the maximum occupancy specified for the selected room. Additional guests may be subject to additional charges and may require prior approval.
14. Children and Infants
Children may be accommodated subject to the individual property's policies. Age restrictions, additional charges, breakfast fees, extra beds, and baby cots may vary by property.
15. Special Requests
Guests may submit special requests such as preferred bed type, room location, connecting rooms, accessibility requirements, early check-in, or late check-out. Special requests are subject to availability and cannot always be guaranteed.
16. Guest Conduct
Guests are expected to behave respectfully toward hotel employees, other guests, visitors, and hotel property.
- Excessive noise or disruptive behavior is prohibited.
- Unauthorized parties or events are not permitted.
- Illegal activities are prohibited.
- Damage to hotel property is prohibited.
- Smoking in prohibited areas is not permitted.
17. Smoking Policy
Smoking is permitted only in areas where smoking is legally and expressly permitted by the property. Smoking in non-smoking rooms or prohibited areas may result in additional cleaning charges.
18. Damage and Cleaning Charges
Guests are responsible for reasonable costs resulting from damage to hotel property caused by themselves or members of their party.
19. Personal Belongings
Guests are responsible for their personal belongings during their stay. Guests should use safes, lockers, or other security facilities provided by the property where available.
20. Hotel Facilities and Services
Hotel facilities such as restaurants, swimming pools, fitness centers, spas, parking areas, lounges, and internet services may be subject to availability, operating hours, maintenance, weather conditions, and safety requirements.
21. Parking
Parking availability, fees, security, and operating conditions may vary by property. Guests must follow the property's parking rules and applicable local laws.
22. Internet and Wi-Fi
Where Wi-Fi or internet access is provided, availability and speed may vary. Internet services may occasionally be interrupted because of maintenance or technical problems.
23. Accessibility
Guests requiring accessible accommodation or special assistance should communicate their requirements before completing a reservation whenever possible.
24. Changes or Cancellation by the Hotel
In exceptional circumstances, a hotel or booking provider may need to modify or cancel a reservation because of operational issues, safety concerns, emergencies, or other circumstances beyond reasonable control.
25. Force Majeure
We will not be responsible for failure or delay in providing services caused by events beyond reasonable control, including natural disasters, severe weather, public emergencies, government actions, strikes, power failures, or other unforeseen circumstances.
26. Website Content
We make reasonable efforts to keep website information accurate and up to date. However, occasional errors may occur in descriptions, prices, photographs, availability, facilities, or other information.
27. Third-Party Services
The website may provide access to third-party services, payment providers, booking systems, travel services, maps, advertisements, or external websites. Third-party services may operate under their own terms and privacy policies.
28. Privacy and Personal Information
Personal information provided during the booking process may be processed for reservation management, payment processing, customer support, fraud prevention, security, communication, and compliance with legal requirements.
29. Intellectual Property
Unless otherwise stated, content published on this website, including text, graphics, logos, photographs, designs, icons, software, and other materials, may be protected by intellectual property laws.
30. Fraud and Unauthorized Transactions
We reserve the right to review reservations or transactions that appear suspicious, fraudulent, unauthorized, or inconsistent with normal booking activity.
31. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or services.
32. Governing Law
These Terms & Conditions shall be interpreted and governed by the laws applicable to the relevant hotel, service provider, and jurisdiction, except where applicable consumer protection or other mandatory laws provide otherwise.
33. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time. When changes are made, the revised version may be published on this website together with an updated "Last Updated" date.
34. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
35. Entire Agreement
These Terms & Conditions, together with the applicable reservation confirmation, booking-specific conditions, cancellation policy, Privacy Policy, and other applicable policies, form the terms governing your use of the website and reservation services.
36. Contact Information
If you have questions regarding these Terms & Conditions, reservations, cancellations, payments, refunds, hotel services, or any other matter, please contact us using the contact information displayed on our website.
37. Acceptance of These Terms
By using this website or completing a hotel reservation, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.